Ordering

You can order through our website or directly on WhatsApp. An order is confirmed only when we reply with the order summary, and paid. Until then, it is a request, not a confirmed order. if a coffee runs out we will tell you before confirming and suggest an alternative.

Prices and payment

All prices are in Omani Rials (OMR) and including VAT. Delivery fees are shown separately before you confirm. Prices may change, but the price in your confirmed order will not.

Orders are prepared once payment is received.

Freshness

Every bag carries its roast date. We roast in small batches and ship as close to roasting as we can. Store it sealed, away from heat, light and humidity.

Wholesale and resellers

These terms apply to orders from individual customers. Cafés, restaurants and resellers are supplied under separate written agreements covering pricing, volumes, delivery schedules and use of the ambient name. To discuss wholesale, contact us on WhatsApp or by email.

Our brand and content

The ambient name, logo, coffee names, packaging, photographs, illustrations and writing on this website belong to ambient. Please do not copy or reuse them without our written permission. You are welcome to share our posts and photos of your own coffee with credit to @co.ambient.

Your personal data

We only collect what we need to deliver your order: your name, phone number, delivery address and order history. We use it to process and deliver orders and to answer your messages. We do not sell or share it, except with the delivery provider who brings your order. We keep your data confidential and protect it in line with Oman's Personal Data Protection Law.

Our responsibility

We take care with every bag we roast and send. Our responsibility for any order is limited to replacing it or refunding the amount you paid, as far as the law allows. We are not responsible for delays caused by events outside our control, such as severe weather, public holidays or courier disruptions, but we will keep you informed.

Delivery

• Areas: we deliver within all governorates of Oman.
• Timing: orders are usually delivered by delivery companies like genakom.
• Fees: will be paid once you receive from the shipping company
• Pickup: you can also collect it if you live in muscat, this can be by appointment.

Please make sure your address and phone number are correct.

Returns, exchanges and refunds

Coffee is a fresh food product, so once a bag has been opened we cannot take it back for hygiene and quality reasons.

We will replace your order or refund it in full if:

• you received the wrong coffee, size or grind
• the bag arrived damaged, open or with a broken seal;
• the coffee has a genuine defect.

Please contact us on WhatsApp, with a photo of the bag and its label. Unopened bags in their original condition can be exchanged within 3 days.